This policy explains what personal data we collect through faelmio.com, why we collect it, and what rights you have. It applies to visitors, prospective buyers and existing customers.
Data controller
Yiwu Maxon Imp.&Exp.Co.,Ltd. Yiwu, Zhejiang, China Email: [email protected] WhatsApp: +86 182 5749 9725
What we collect
| Data | When | Why |
|---|---|---|
| Name, business email, company, country | When you submit an enquiry form | To respond to your enquiry and prepare a quotation |
| Phone / WhatsApp number | When you provide it | To follow up on an active enquiry |
| Product interest, target quantity, destination | When you submit a form | To quote accurately and advise on compliance |
| Message content and attachments | When you contact us | To understand and answer your request |
| Technical data — IP address, browser type, pages visited | Automatically on every visit | Security, abuse prevention and aggregate traffic statistics |
We do not collect payment card details on this website. Payments are arranged by invoice and bank transfer or through third-party payment platforms.
How we use it
- Responding to enquiries and preparing quotations
- Fulfilling orders and arranging shipping and compliance documents
- Answering after-sales questions and handling claims
- Improving the website and understanding which pages are useful
- Meeting legal, tax and customs obligations
We do not sell personal data, and we do not share it with third parties for their own marketing.
Cookies and analytics
This site uses only what is necessary to function, plus aggregate traffic measurement. We do not use advertising cookies or cross-site tracking pixels.
You can block or delete cookies in your browser settings. Blocking essential cookies may affect site functionality, but the site remains readable.
Who we share data with
| Recipient | Purpose |
|---|---|
| Email delivery provider (formsubmit.co) | Delivering your enquiry to our inbox |
| Hosting and CDN provider (Cloudflare / GitHub Pages) | Serving the website securely |
| Freight forwarders and factories | Only the details needed to produce and ship your order |
| Accredited testing laboratories | Only when testing or certification is required for your order |
Where data is transferred outside your country, we rely on standard contractual clauses or equivalent safeguards where required.
How long we keep it
| Data | Retention |
|---|---|
| Enquiry that did not become an order | Up to 24 months |
| Customer and order records | As long as required for tax, customs and warranty purposes |
| Traffic statistics | Aggregated; not linked to individuals |
Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion
- Object to or restrict processing
- Receive your data in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise any of these, email [email protected]. We respond within 30 days.
California residents (CCPA/CPRA): you have the right to know what personal information is collected, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell personal information.
Children
This is a business-to-business website. It is not directed at children, and we do not knowingly collect data from anyone under 16.
Security
Data is transmitted over HTTPS. Access to enquiry records is limited to staff who need it to respond. No system is perfectly secure, but we take reasonable technical and organisational measures to protect what you send us.
Changes
If this policy changes materially, the “last updated” date at the top of this page will change. Continued use of the site after an update means you accept the revised policy.
Contact
Yiwu Maxon Imp.&Exp.Co.,Ltd. — [email protected]